Privacy Policy
Privacy Policy
Privacy Statement
Last Updated: June 6, 2026
Fetching Foods, Inc. (“Fetching Foods,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and your choices regarding your information when you visit our website, purchase products, interact with our services, or communicate with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
SECTION 1 – INFORMATION WE COLLECT
When you place an order, create an account, sign up for communications, interact with our website, or contact us, we may collect information including:
Name
Billing and shipping address
Email address
Telephone number
Account information
Payment information (processed securely by third-party payment providers)
Order history
Customer service communications
Product preferences
Pet information you voluntarily provide
When you browse our website, we may automatically collect information such as:
IP address
Browser type
Device information
Operating system
Referral source
Website activity and usage information
SECTION 2 – AI ASSISTANT AND PERSONALIZATION FEATURES
Our website may provide AI-powered tools and automated services designed to assist customers with:
Product recommendations
Shopping assistance
Customer support
Educational content
Product comparisons
Feeding guidance
Website personalization
When you interact with these features, we may collect and store:
Questions submitted to the AI assistant
Requests for recommendations
Search queries
AI-generated responses
Product recommendation requests
Personalization requests
Product views
Website navigation activity
Shopping cart interactions
Customer service interactions
We use this information to:
Improve customer experience
Personalize website content
Provide product recommendations
Improve AI system performance
Analyze website usability
Improve customer support
Prevent fraud and abuse
AI-generated responses are automated and may not always be complete, accurate, or suitable for every situation. Information provided by our AI systems is intended for educational and informational purposes only and should not be considered veterinary, medical, legal, or professional advice.
SECTION 3 – WEBSITE ANALYTICS AND BEHAVIORAL DATA
To improve our website and services, we may collect information regarding:
Pages viewed
Products viewed
Click activity
Search activity
Scrolling behavior
Shopping cart activity
Checkout activity
FAQ interactions
Recommendation requests
Customer engagement metrics
This information may be associated with a unique website visitor identifier or with your customer account if you are logged in.
We use this information to:
Improve website performance
Improve customer experience
Personalize recommendations
Measure website effectiveness
Improve marketing effectiveness
Better understand customer needs
SECTION 4 – HOW WE USE YOUR INFORMATION
We may use your information to:
Process orders
Fulfill subscriptions
Ship products
Provide customer service
Communicate regarding orders
Send marketing communications (where permitted)
Improve products and services
Personalize your experience
Generate product recommendations
Conduct analytics and research
Detect fraud and security threats
Comply with legal obligations
SECTION 5 – CONSENT
By providing personal information necessary to complete a transaction, create an account, request information, subscribe to communications, or otherwise interact with our services, you consent to our collection and use of such information as described in this Privacy Policy.
Where required by law, we will obtain your consent before sending marketing communications.
You may withdraw your marketing consent at any time by following unsubscribe instructions or contacting us directly.
SECTION 6 – SHARING OF INFORMATION
We do not sell your personal information.
We may share information with trusted service providers who assist us with:
Payment processing
Order fulfillment
Shipping and logistics
Website hosting
Customer service
Email communications
SMS communications
Analytics
AI and technology services
Security and fraud prevention
These providers may only use your information as necessary to provide services on our behalf.
We may also disclose information:
To comply with legal requirements
To enforce our policies
To protect our rights
To investigate fraud or security concerns
SECTION 7 – THIRD-PARTY SERVICES
Certain third-party service providers may collect, use, and process information according to their own privacy policies.
These providers may include:
Payment processors
Shipping carriers
Analytics providers
Communication providers
AI service providers
Cloud hosting providers
We encourage you to review the privacy policies of third-party providers you interact with through our services.
SECTION 8 – DATA RETENTION
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Typical retention periods include:
Website analytics data (page views, product views, clicks, scrolling activity): up to 30 days
Website engagement activity: up to 60 days
Search activity and personalization requests: up to 90 days
Shopping cart and checkout activity: up to 180 days
AI assistant interactions and recommendation requests: up to 12 months
Customer support interactions: up to 12 months
Email and SMS signup records: up to 12 months
Coupon activity: up to 12 months
Purchase and transaction records: as long as reasonably necessary for accounting, tax, legal, regulatory, fraud prevention, warranty, and operational purposes
Retention periods may be extended where necessary for legal, regulatory, security, fraud prevention, or operational reasons.
SECTION 9 – COOKIES AND TRACKING TECHNOLOGIES
We use cookies, session identifiers, analytics technologies, and similar tools to:
Operate our website
Maintain shopping cart functionality
Remember preferences
Improve performance
Analyze website usage
Personalize customer experiences
Support AI-powered recommendations
You may disable cookies through your browser settings, although some features of our website may not function properly.
SECTION 10 – SECURITY
We take reasonable precautions and follow industry best practices to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Payment information is transmitted using secure encryption technologies and processed through PCI-compliant payment providers.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
SECTION 11 – SMS COMMUNICATIONS
By voluntarily providing your mobile telephone number, you consent to receive transactional SMS messages relating to:
Orders
Shipping updates
Delivery notifications
Customer service communications
With your separate consent, we may also send promotional SMS messages.
You may opt out of promotional SMS messages at any time by replying STOP.
Message frequency may vary.
Message and data rates may apply.
Consent to receive SMS communications is not a condition of purchase.
We do not sell or share mobile numbers with third parties for their own marketing purposes.
SECTION 12 – AGE OF CONSENT
Our website is intended for adults.
By using this website, you represent that you are at least the age of majority in your state or province of residence.
SECTION 13 – BUSINESS TRANSFERS
If Fetching Foods is acquired, merged, reorganized, or substantially all assets are transferred, customer information may be transferred as part of the transaction.
SECTION 14 – CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
Changes become effective upon posting to this page.
Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
SECTION 15 – YOUR RIGHTS AND CONTACT INFORMATION
You may request to:
Access personal information we maintain about you
Correct inaccurate information
Request deletion of information where permitted by law
Withdraw marketing consent
Ask questions about our privacy practices
Email: legal@fetchingfoods.com
Mail:
Fetching Foods, Inc.
Attn: Privacy Compliance Officer
3111 S. Valley View Blvd
Suite O-101
Las Vegas, NV 89102
If you have questions regarding this Privacy Policy, please contact us using the information above.