All food is made fresh, to order. We carry no inventory.

You can order anytime but to guarantee your order makes the next production and shipping cycle, place it by Sunday 11:59p PST.

We order ingredients on Monday, and the production cycle occurs Tuesday through Friday.

On the Custom Meal page, below the builder form are instructions and definitions for the selectable options.  Please take a few minutes to read through it.  Custom Meals can be very simple to order, or as detailed/complex as your pet requires.  Contact us for help if you have questions.  

Delivery days are Mondays 9a-1p even on holidays — contact us for exceptions or special requests.  Make sure to include your gate code in the NOTES section during checkout.  You can also pick-up in our facility at 3111 S. Valley View Blvd #O-101, Las Vegas, NV 89102 at no cost.  We’ll email you when your order’s ready, Facility Hours for pick-up are listed on our website www.fetchingfoods.com.

Select the best shipping method for you. We have years of successfully shipping food safely nationally, year-round, no matter the option selected (UPS/FedEx ground, 2 day, next day, air cargo). You can purchase a protection plan for your shipment, which is automatically offered in your shopping cart to cover any gaps for damage to your order that are not covered by the carriers. Keep in mind we have to make your food first, then it’ll be shipped. The shipping method does not determine how quickly you receive your food, only how fast it arrives once shipped.

Once shipped, if your UPS/FedEx package is damaged or delayed it may be beyond our ability to keep the food fully frozen and are not responsible for damages or replacements.  You can reduce your chances of this happening by selecting a shipping speed that keeps the transit time under 5 days.  We recommend using the air-cargo method for the fastest and most reliable shipping method. 

If you select the Air-Cargo Airport pick-up option we will follow-up via email asking if you’d like to add a courier that will bring the food from the airport to your home or office (think Uber for packages) so check your spam folders or contact us if you don’t see a courier email. 

Air Cargo shipments are shipped when they’re ready.  The rate charged at checkout is flat rate up to 75lbs for Southwest and 60lbs for Delta and Alaska.  After your order his shipped via air-cargo we will no longer offer a courier service and you have 48hrs to pick up your order after arrival at the destination airport where they may begin charging a storage fee.

UPS/FedEx orders ship on Mondays.  UPS picks-up from our facility around 3pm PST.  It takes several hours for UPS/FedEx to update their system once they receive the box.  We print the shipping label several days before shipping as part of the process of preparing your order, so you may see Label Created on the status.  Shop Pay often gives an incorrect estimation of when your order ships, since it’s produced by Shopify not us.

Contact us for special shipping requests or exceptions.  We always try to make and ship your order as quickly as possible.

Meal Quantity Estimator for Adult Dog Meals
(16oz = 1LB)

Quick Reference Table for Adult cats with normal activity:

Quick reference table for adult dogs with normal activity:

If you select the Air-Cargo Airport pick-up option we will follow-up via email asking if you’d like to add a courier that will bring the food from the airport to your home or office (think Uber for packages) so check your spam folders or contact us if you don’t see a courier email. 

Air Cargo shipments are shipped when they’re ready.  The rate charged at checkout is flat rate up to 75lbs for Southwest and 60lbs for Delta and Alaska.  After your order his shipped via air-cargo we will no longer offer a courier service and you have 48hrs to pick up your order after arrival at the destination airport where they may begin charging a storage fee.

UPS/FedEx orders ship on Mondays.  UPS picks-up from our facility around 3pm PST.  It takes several hours for UPS/FedEx to update their system once they receive the box.  We print the shipping label several days before shipping as part of the process of preparing your order, so you may see Label Created on the status.  Shop Pay often gives an incorrect estimation of when your order ships, since it’s produced by Shopify not us.

Contact us for special shipping requests or exceptions.  We always try to make and ship your order as quickly as possible.