Once we begin to make your food (ordering ingredients, creating product packaging, preparing your box, actually making the food, etc), there is no refund. We cannot accept returns of raw or cooked products. For any product we sell, if your shipment arrives damaged or compromised by heat/temperature, we can issue a refund (See Shipping Protection Plan). For any issue with your order contact us within 2hrs of receiving the delivery. Delays or damage caused by UPS/FedEx and couriers are not covered unless you have purchased the Shipping Protection, and may be limited.
Minor package damage caused during shipping or minor defrosting are not considered causes for replacement or refund. Defrosting does not constitute damage.
Once shipped, any full or partial refunds or replacements for orders that used UPS/FedEx or Air-Cargo will not include the shipping charge. You are responsible for filing claims with UPS/FedEx unless you have the Shipping Protection Plan. Air-cargo shipments, are usually fully refunded and replaced by the carrier and reshipped at no charge if damage is caused by the carrier. The carrier will need to approve and issue any refund, not Fetching Foods.
Orders that are canceled before production begins will be charged a 5% processing fee which will be subtracted from the refund. If an exception is made to the refund policy and production has begun, a 20% restocking fee will be applied.
While you’re shopping, you’ll see the protection plan as an option during checkout. You can choose to keep it or opt out. You’re charged for the protection plan when you check-out. You can also add it to your subscription if you like.
Fetching Foods Inc’s Shipping Protection plan is intended to cover products damaged by UPS, FedEx, Roadie, and other delivery services (carriers) Fetching Foods uses to deliver your purchase, which do NOT offer compensation for damage while in their care. This includes excessive delays delivering the package.
The decision to issue a refund, replacement, credit, how the process works, evaluation criteria, what and how much to replace or refund, is at the sole discretion of Fetching Foods, Inc. Fetching Foods, Inc can modify this policy in whole or part without notice and for any reason. Read the full terms and conditions HERE.
